“We’ve got a huge problem! We shipped over 300 orders yesterday, and none of our clients got their shipping notifications.”
“Hurry up and re-boot the shipping work stations, they must be stuck!”
“What, that didn’t work?! Hurry up and re-record the shipments so we can update our customers!”
What seems to be a critical problem can often have a very simple solution. In the heat of the moment, it’s key that we take a step back and collect our thoughts before jumping into a decision. It’s in the rush of trying to come up with a solution that we end up hurting ourselves and taking more time to solve the problem.